Skip to main content

Challenge

 

This case study covers Aliv, a Bahamian telecom operator, that entrusted Seamless to set up and automate the supply and distribution through customer-centric digitization. This included end-to-end system development, deployment, and fully digitized operations. The aim was to overcome the monopoly in the Bahamian telecom sector with a commitment to provide innovative products and services. This was achieved by strong operational platforms that enabled world-class offerings at POS. 

Challenge, Danger, Issues
12.29
YOY sales growth

Impact

Based on the key pain points and the objectives of the telecom operator, a fully digitised automated distribution platform was deployed by Seamless. Given the integrability, feature-richness, need-based customization, and high uptime, this platform allowed Aliv to offer digital real-time recharge, airtime, VAS, and data bundles.This not only resulted in superior services for the subscribers but also generated higher revenue for Aliv per POS.

Author Sania Amir

More posts by Sania Amir