Inventory, Distribution & Logistics Management with (IDM)

A single platform to optimize sales performance and automate retail operations across direct, indirect, and online sales channels for telcos. All with inventory automation, inventory fulfilment and last-mile delivery of physical products in a comprehensive sales distribution and dealer management platform

Trusted by the world’s fastest growing MNOs

Is IDM right for you?

  • You have a growing portfolio of physical products – SIMs, scratch cards, voucher cards, wireless modems, phones, IoT hardware and more – and you’re looking to grow this revenue stream
  • Your existing physical supply chains are costly and you’re looking to better meet dynamic demand, optimize network usage, and reduce churn
  • You need more visibility on stock and agent activity across multiple distribution chains to improve control and make data-informed decisions

Our business relies on Seamless’s robust platform to manage our end-go-end sales channel enabling us to increase our competitiveness and customer focus. We are very pleased with Seamless, as they understand our business needs and deliver a platform that is aligned with our strategies and business objectives.

Igor Yegnon - GM S&D at MTN BeninCIO at Aliv Bahamas

How IDM helps you grow your business

Grow sales with certainty

Ensure that your Points-of-Sale are always equipped with the right products to sell with inventory automation that makes stock-outs a thing of the past

Nip revenue leakage in the bud

Track inventory and on-ground sales network throughout the distribution chain with integration insights to always keep track of activated products no matter where they are

Reduce costs and complexities dramatically

Get a 360-degree view of your sales operations, solve inefficiencies across your distribution chain, and manage the complete lifecycle of your products through a single automated platform

Manage dealers and commissions effortlessly

Build and scale your retail distribution network, manage sales and distribution hierarchies and automate commission calculation and disbursement for resellers from a single platform 

Building blocks of IDM

Equally functional as standalone products and as collaborative sub-systems of the platform

Field force management
Order management
Sales monitoring
Market Insights Management
Dealer management
Logistics management
Inventory management

Key features

Seamless’ Inventory & Distribution Management is a comprehensive solution to track the flow of stock, optimize the order fulfillment process through products’ lifecycle, and manage all entities for a business.


Get a bird’s eye view of the overall distribution business with a live map view of sales operations


Integrate with your existing ERP System to centralize auto-generation of POs and auto-scheduling of trips


Forecast and track what’s needed at the POS level to meet dynamic market demand and optimize sales


Empower field agents with on-demand trip scheduling via geocoding and auto-scheduling of trips to newly registered points of sale

Our take on telecom industry

Learn more about industry strategies, best practices, and the latest developments in telecom

Guides and Webinars

[Guide] Enhancing customer experience with 5g and next-generation connectivity solutions

Despite spanning across its second year, the coronavirus pandemic has maintained its tight grip on the telecom industry and the challenges it brings continue to test the agility and resilience…
FTTH vs FWA whitepaper
Ebooks and Whitepapers

Fiber-to-the-Home (FTTH) and FWA: Optimizing Home Connection Investment for MNOs

Telecom isn't one-size-fits-all anymore – and that's a good thing! Our whitepaper is your compass to retail sales success, no matter where you stand in the telecom world.

IoT and Connected Devices: Transforming the Telecom Industry

Despite spanning across its second year, the coronavirus pandemic has maintained its tight grip on the telecom industry and the challenges it brings continue to test the agility and resilience…

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