Despite spanning across its second year, the coronavirus pandemic has maintained its tight grip on the telecom industry and the challenges it brings continue to test the agility and resilience…
Sania AmirAugust 16, 2021
Overview For MTN South Africa, who are among our most prolific customers with an extensive footprint across Africa and the Middle East, we deployed digital solutions and facilitated them in…
Sania AmirAugust 11, 2021
Despite spanning across its second year, the coronavirus pandemic has maintained its tight grip on the telecom industry and the challenges it brings continue to test the agility and resilience…
Sania AmirJuly 13, 2021
The biggest mobile tech event finally happened after last year’s interval, and as promised, it was an exciting period attended by leaders of the tech world. Gadget announcements and other…
Mahwish IlyasJuly 12, 2021
Why is it critical for telecom operators to focus on Sales and Distribution (S&D) consolidation through Retail Value Management? Given the constantly evolving telecom landscape, it is crucial to introduce…
Sania AmirJuly 6, 2021
Emmanuel Avisseh, head of customer operations in Africa, is responsible for handling the support, day-to-day operations and solution implementation activities for the customers in that geographic region. What he does…
Sania AmirJuly 6, 2021
Combining Analytics and Real-life Use Cases to Transform Telecom Distribution Globally Riaktr and Seamless Joining Forces to Drive Continuous Innovation With Riaktr joining Seamless at the start of 2021, we…
Sania AmirJuly 1, 2021
Future outlook of telecom sales and distribution Across the world, the pandemic has uncovered extensive vulnerabilities and weaknesses in existing telecom systems or platforms; and has further accentuated the…
Mahwish IlyasJune 24, 2021
Customer satisfaction survey is a tool widely used by companies across the globe to understand how the product, service, and the entire experience provided by them either falls short, meets,…
Mahwish IlyasJune 22, 2021
Embracing digital solutions builds greater resilience for telecoms, especially in the face of rapidly changing economic and market conditions like COVID-19 pandemic. Digitization also gives telcos a leg up on…
Mahwish IlyasJune 8, 2021
Given that the telecom industry capitalizes on the exchange of data and information, telcos have a wealth of data at their disposal that can be used. With the right business…
Sania AmirJune 3, 2021
Challenge This case study covers Aliv, a Bahamian telecom operator, that entrusted Seamless to set up and automate the supply and distribution through customer-centric digitization. This included end-to-end system…
Sania AmirApril 21, 2021
In light of the increasing demands of the end customers and the transaction volume, it is of utmost importance for companies operating in the telecom sector to have fast, reliable,…
Sania AmirApril 12, 2021
Traditionally, the process of KYC (Know Your Customer) is not only time-consuming but also heavy on the pocket of telecom operators, making it highly inefficient. However, this cumbersome process can…
Sania AmirMarch 22, 2021
In an effort to facilitate the substantial growth of the subscriber base over the past decade, telecom operators are seeking new ways to acquire new customers and retain them. What…
Sania AmirDecember 29, 2020
Telecom operators are striving to build an ecosystem that is customer-centric and serves the objective of consistent and sustainable growth. The main strategy is to further develop core business and…
Sania AmirDecember 29, 2020
What measures can telecom CIOs take to drive sustainable growth and optimize costs for their organizations in a stagnant market? The telecom industry has been at the forefront of digital…
Sania AmirDecember 16, 2020
Sales Force Optimization (SFO) is a comprehensive supply chain management solution that facilitates real-time visibility and drives sales process efficiency. It enables the user to effectively track and manage their…
Sania AmirNovember 24, 2020
A woman living in the rural areas of Malawi runs a small general store. She does not have a formal education, and the financial needs of her business are not…
Sania AmirNovember 19, 2020
Rising competition in the market means that telecom operators have to work increasingly hard to gain market share. To stay competitive, many telcos are moving beyond the traditional means of…
Sania AmirOctober 23, 2020