Despite spanning across its second year, the coronavirus pandemic has maintained its tight grip on the telecom industry and the challenges it brings continue to test the agility and resilience…
Sania AmirOctober 22, 2021
Shahrukh Mushtaq, Operations Manager for Middle East and Pakistan, makes it a personal mission to ensure customer satisfaction, minimizing service interruption with product deployment, and primarily works towards achieving excellent…
Sania AmirOctober 4, 2021
Despite spanning across its second year, the coronavirus pandemic has maintained its tight grip on the telecom industry and the challenges it brings continue to test the agility and resilience…
Sania AmirAugust 23, 2021
Despite spanning across its second year, the coronavirus pandemic has maintained its tight grip on the telecom industry and the challenges it brings continue to test the agility and resilience…
Sania AmirAugust 16, 2021
Overview For MTN South Africa, who are among our most prolific customers with an extensive footprint across Africa and the Middle East, we deployed digital solutions and facilitated them in…
Sania AmirAugust 11, 2021
Despite spanning across its second year, the coronavirus pandemic has maintained its tight grip on the telecom industry and the challenges it brings continue to test the agility and resilience…
Sania AmirJuly 13, 2021
Emmanuel Avisseh, head of customer operations in Africa, is responsible for handling the support, day-to-day operations and solution implementation activities for the customers in that geographic region. What he does…
Sania AmirJuly 6, 2021
Combining Analytics and Real-life Use Cases to Transform Telecom Distribution Globally Riaktr and Seamless Joining Forces to Drive Continuous Innovation With Riaktr joining Seamless at the start of 2021, we…
Sania AmirJuly 1, 2021
Given that the telecom industry capitalizes on the exchange of data and information, telcos have a wealth of data at their disposal that can be used. With the right business…
Sania AmirJune 3, 2021
Challenge This case study covers Aliv, a Bahamian telecom operator, that entrusted Seamless to set up and automate the supply and distribution through customer-centric digitization. This included end-to-end system…
Sania AmirApril 21, 2021
In light of the increasing demands of the end customers and the transaction volume, it is of utmost importance for companies operating in the telecom sector to have fast, reliable,…
Sania AmirApril 12, 2021
Traditionally, the process of KYC (Know Your Customer) is not only time-consuming but also heavy on the pocket of telecom operators, making it highly inefficient. However, this cumbersome process can…
Sania AmirMarch 22, 2021
In an effort to facilitate the substantial growth of the subscriber base over the past decade, telecom operators are seeking new ways to acquire new customers and retain them. What…
Sania AmirDecember 29, 2020
Telecom operators are striving to build an ecosystem that is customer-centric and serves the objective of consistent and sustainable growth. The main strategy is to further develop core business and…
Sania AmirDecember 29, 2020
What measures can telecom CIOs take to drive sustainable growth and optimize costs for their organizations in a stagnant market? The telecom industry has been at the forefront of digital…
Sania AmirDecember 16, 2020
Sales Force Optimization (SFO) is a comprehensive supply chain management solution that facilitates real-time visibility and drives sales process efficiency. It enables the user to effectively track and manage their…
Sania AmirNovember 24, 2020
A woman living in the rural areas of Malawi runs a small general store. She does not have a formal education, and the financial needs of her business are not…
Sania AmirNovember 19, 2020
Rising competition in the market means that telecom operators have to work increasingly hard to gain market share. To stay competitive, many telcos are moving beyond the traditional means of…
Sania AmirOctober 23, 2020
The digital revolution has not only transformed the telecom business environment but has also reinvented customer interests and needs. Customers today, especially in the telco environment have become much more…
Sania AmirOctober 9, 2020
In today’s market, the traditional, linear approach of creating a product and pushing it to sales does not suffice; companies need to incentivize, motivate, and add in a KPI factor…
Sania AmirSeptember 16, 2020
The COVID-19 pandemic has had a considerable impact on the global economy. The telecom industry is no exception as it faces key strategic challenges whilst continuing to deliver infrastructure and…
Sania AmirAugust 10, 2020
Globally, the telecom industry remains the backbone of any emergency response effort and is responsible for maintaining uninterrupted communications between individuals, corporations, and countries. The ongoing impact of the COVID-19…
Sania AmirMay 15, 2020
The mobile industry continues to benefit from rapid technological innovations. These innovations drive growth and continue to transform our lives. Technological innovations in the mobile industry Millennials continue to drive…
Sania AmirApril 21, 2020
Mobile Financial Services (MFS) provide a convenient means to conduct financial transactions, without the worry of the type of mobile device or level of financial and technical knowledge of the…
Sania AmirFebruary 26, 2018
With a simple graphical user interface, Campaign Management System is an end-to-end platform that has multiple modules designed to cater to the marketing needs of the service providers. It not…
Sania AmirFebruary 20, 2018
It’s an established truth especially within developer circles that the elasticity of code is strengthened by agility and the diversity of minds behind it. Nothing promises true diversity within an…
Sania AmirOctober 6, 2017
Due to a rapid increase in mobile penetration and the roll-out of heterogeneous technologies in a multi-vendor managed environment, service providers are constantly on the lookout to achieve operational…
Sania AmirSeptember 27, 2017
Technology has touched almost every aspect of a business and its touch has drastically improved the landscape of most industries. Whether it is a consumer-centric business or a business catering…
Sania AmirAugust 29, 2017
Are you here to learn whether you need a data analytics and reporting platform? Have a look and try to answer these questions before you make a decision! How do…
Sania AmirAugust 3, 2017
With the fast-paced technological advancement and increasing competition in the industry, telecommunication companies (telecoms) and mobile network operators (MNOs) are looking for ways through which they can improve the quality…
Sania AmirJuly 19, 2017
Electronic Topup (eTopup) is the digital and cost-efficient distribution process, enabling service providers to ensure ready availability of any value recharge anytime and anywhere. Trusted by service providers around the…
Sania AmirJune 10, 2017
Global Telecoms Business (GTB) Innovation Summit and Awards is an annual telecommunication event that ‘recognizes the industry’s most innovative & successful project partnerships between operators and vendors’. The GTB summit…
Sania AmirJune 1, 2017
‘Why do I have to share my personal phone number, that stays with me every minute of every day; with a stranger that stands on the cash counter of the…
Sania AmirApril 12, 2017
Nowadays, prepaid subscriptions dominate the modes of business in the service industry. Businesses run on a pay-before-you-use model where subscribers are required to make a deposit in their purchase…
Sania AmirMarch 3, 2017
The telecommunications industry continues to undergo substantial changes due to technological advances. As the end of the decade approaches, 2020 has already presented new challenges as well as vast opportunities…
Sania AmirFebruary 17, 2017
Seamless Distribution Systems, over the years, has established themselves as a leading supplier for electronic distribution systems. Our platform empowers more than 23 customers worldwide and gives unparalleled stability…
Sania AmirJanuary 18, 2017
As an interactive and highly user-friendly reseller mobile application, it enables convenient, secure and scalable means of electronic distribution. Unparalleled capabilities as a digital distribution channel and fast roll out…
Sania AmirJanuary 17, 2017
Application programming interfaces (APIs) are more than just a technical construct or a development technique in today’s world. They are considered to be a powerful force, having the ability to…
Sania AmirJanuary 5, 2017
With over 7.6 billion mobile connections internationally, representing 4.7 billion unique mobile subscribers around the globe (using mobile applications); the need of a fast, reliable and convenient topup of these…
Sania AmirDecember 8, 2016
What is Agile? What does it mean for you and your organisation? In a radically changing world, companies need to become more agile with an increased focus on flexibility. Being agile…
Sania AmirSeptember 29, 2016