Customer Success Manager
As a Customer Success Manager, I’m on a mission to ensure our clients thrive with our solutions. I dive deep into their world, understanding their business, field challenges, and goals. My role is to bridge the gap between their objectives and our solutions, ultimately fostering their success.
Given that my participation is crucial in the license renewal process and commercial discussions for potential upsells, I stand side by side with our Account Manager, advocating for seamless transitions. A happy client isn’t just a win, it’s a testament to our partnership’s strength.
What his typical work day looks like?
In this role, everyday brings something different and I prefer it that way!
As the main contact for my customers, I spend a lot of time in meetings. We have weekly status meetings with each customer to review current subjects, understand their challenges and find efficient solutions. On top of this, I remain always available, promptly addressing their needs. Internally, I collaborate with different teams to tackle customer issues effectively. Some weeks, I’m also providing hands-on training, ensuring clients feel confident using our tools. Occasionally, I even travel to conduct training sessions in our clients’ offices. It’s all about building strong client relationships, one interaction at a time.
What is your team culture like at the company? Any traditions?
Every day, you’ll hear someone ask, “T&D for lunch?” It’s our go-to sandwich spot, just around the corner. We love walking through the city to go there, taking a breather, and enjoying a meal together. It’s these little moments that really make our team click.
What’s an important lesson you’ve learned while working at Riaktr?
“Go for it !”
Riaktr is a fast-moving company that allows its employees to take a lot of initiative. When an interesting idea comes to mind, I know I’ll have the chance to put it to good use.