In light of the increasing demands of the end customers and the transaction volume, it is of utmost importance for companies operating in the telecom sector to have fast, reliable,…
Sania AmirApril 12, 2021
Traditionally, the process of KYC (Know Your Customer) is not only time-consuming but also heavy on the pocket of telecom operators, making it highly inefficient. However, this cumbersome process can…
Sania AmirMarch 22, 2021
In an effort to facilitate the substantial growth of the subscriber base over the past decade, telecom operators are seeking new ways to acquire new customers and retain them. What…
Sania AmirDecember 29, 2020
Telecom operators are striving to build an ecosystem that is customer-centric and serves the objective of consistent and sustainable growth. The main strategy is to further develop core business and…
Sania AmirDecember 29, 2020
What measures can telecom CIOs take to drive sustainable growth and optimize costs for their organizations in a stagnant market? The telecom industry has been at the forefront of digital…
Sania AmirDecember 16, 2020
Sales Force Optimization (SFO) is a comprehensive supply chain management solution that facilitates real-time visibility and drives sales process efficiency. It enables the user to effectively track and manage their…
Sania AmirNovember 24, 2020
A woman living in the rural areas of Malawi runs a small general store. She does not have a formal education, and the financial needs of her business are not…
Sania AmirNovember 19, 2020
Rising competition in the market means that telecom operators have to work increasingly hard to gain market share. To stay competitive, many telcos are moving beyond the traditional means of…
Sania AmirOctober 23, 2020
In the mobile telecom industry, optimizing revenue growth continues to be a key success factor. Mobile operators face a range of macroeconomic and structural challenges that are unique to their…
Mahwish IlyasOctober 9, 2020
The digital revolution has not only transformed the telecom business environment but has also reinvented customer interests and needs. Customers today, especially in the telco environment have become much more…
Sania AmirOctober 9, 2020
In the world of increased competition and ever-evolving consumer demands, telecom operators are on a constant journey to optimize go to market strategies to accelerate revenue growth. The telecom industry…
Mahwish IlyasOctober 2, 2020
The mobile markets in many developing regions are primarily prepaid; in fact, around 99% of the mobile markets in Africa consists of prepaid subscribers. Within these regions, the most traditional…
Mahwish IlyasOctober 1, 2020
In today’s market, the traditional, linear approach of creating a product and pushing it to sales does not suffice; companies need to incentivize, motivate, and add in a KPI factor…
Sania AmirSeptember 16, 2020
Strategies for optimal revenue growth With dynamic consumer demands and an increasingly competitive global market, telecom operators are on a constant journey to optimize revenue. Over the past few…
Mahwish IlyasSeptember 15, 2020
The COVID-19 pandemic has had a considerable impact on the global economy. The telecom industry is no exception as it faces key strategic challenges whilst continuing to deliver infrastructure and…
Sania AmirAugust 10, 2020
Today, telecom operators sell their products and services via a range of touchpoints. These include call centers, retail outlets, franchises, distributors, or street resellers as well as through self-service websites.…
Mahwish IlyasJune 30, 2020
Digital voucher distributors are positioned between end-users and telecom operators. Success is dependent on optimizing sales and adding value for both the telecom operator and the agent interacting with the…
Mahwish IlyasMay 15, 2020
Globally, the telecom industry remains the backbone of any emergency response effort and is responsible for maintaining uninterrupted communications between individuals, corporations, and countries. The ongoing impact of the COVID-19…
Sania AmirMay 15, 2020
One of the critical success factors for modern telecom operators is the ability to maximize short term revenue while taking into account longer-term strategic objectives. Optimizing digital voucher distribution is…
Mahwish IlyasMay 15, 2020
How the COVID-19 crisis has affected telecom operators How is the telecom sector responding to the current situation? As the global community works to limit the impacts of the…
Mahwish IlyasMay 13, 2020