Challenge This case study covers a state-owned telecom operator in East Africa with 46 million subscribers. It is part of one of the fastest-growing economies with a lot of…
Mahwish IlyasApril 28, 2020
The power of digital distribution As the mobile industry continues to mature, telecom operators need to stay competitive in the digital value distribution space and optimize their go to…
Mahwish IlyasApril 27, 2020
Challenge The telecom operator in this case study is part of one of the largest telecom groups in Africa. Challenges of falling sales and productivity started to impact the…
Mahwish IlyasApril 21, 2020
The mobile industry continues to benefit from rapid technological innovations. These innovations drive growth and continue to transform our lives. Technological innovations in the mobile industry Millennials continue to drive…
Sania AmirApril 21, 2020
An independent primary research was conducted on behalf of Seamless Distribution Systems to study the benefits and experience of Mobile Money and Mobile Financial Services by a local market research…
Mahwish IlyasMarch 29, 2019
An independent primary research was conducted on behalf of Seamless Distribution Systems to study on the benefits and experience of Mobile Money by a local market research agency. This survey…
Mahwish IlyasMarch 27, 2019
At Seamless Distribution Systems (SDS), we understand the complexities of the telecom industry in the age of digital transformation and the challenges that affect the profitability and growth of telecom…
Mahwish IlyasNovember 26, 2018
In the early 2000s, the growth of the mobile industry stimulated operators to devise a mechanism for easy machine-to-machine communications to perform tasks that require a device to query the…
Mahwish IlyasSeptember 19, 2018
With the advent of digitalization, telecom operators started to transform the way they do business. Embracing the changes, they adopted different technologies to bring about financial innovation, changed their business…
Mahwish IlyasJuly 3, 2018
Telecom Operators face immense competition worldwide, making it difficult for them to retain existing customers. For this purpose, they have to keep a close check on the market trends and…
Mahwish IlyasMay 30, 2018
The advent of digital transformation not only brought about a change in the technological world, it also changed the lives of the people, how they lived, worked and interacted with…
Mahwish IlyasApril 30, 2018
These channels provide a means for the product to travel from the producer to the distributors to the stores where, finally, the resellers sell them to the end-user (subscribers of…
Mahwish IlyasApril 26, 2018
The telecom industry has been at the heart of digitization mega trends and is considered a key digitization enabler. The proliferation of digital tools like smartphones and internet services over…
Mahwish IlyasMarch 30, 2018
Globalization, Connectivity, Digitization and Global Economic Reforms have brought about unprecedented changes to the world. The continuous shifts in digital technology have changed the way individuals, groups and organizations behave…
Mahwish IlyasMarch 2, 2018
Mobile Financial Services (MFS) provide a convenient means to conduct financial transactions, without the worry of the type of mobile device or level of financial and technical knowledge of the…
Sania AmirFebruary 26, 2018
With a simple graphical user interface, Campaign Management System is an end-to-end platform that has multiple modules designed to cater to the marketing needs of the service providers. It not…
Sania AmirFebruary 20, 2018
An omni-channel user experience is largely about meeting the customers at eye-level and accompanying them in real-time at all touch points. In today’s technology driven era, a well-connected business approach…
Mahwish IlyasFebruary 19, 2018
Micro Credit is designed to provide emergency airtime stock credit to the resellers and airtime credit to prepaid subscribers when their account balance runs out, without disrupting business flow. Unlike…
Mahwish IlyasFebruary 14, 2018
Digital strategies and technologies have profoundly changed how businesses and individuals work, buy and live. These technologies offer new ways to connect, collaborate, conduct business and bridge the gaps between…
Mahwish IlyasFebruary 9, 2018
Business plans are strategic and comprehensive in nature with the aim to ensure top line growth and efficient operating margins. In telecom sector, the effectiveness of business plans in terms of…
Mahwish IlyasJanuary 24, 2018