Strategies for optimal revenue growth With dynamic consumer demands and an increasingly competitive global market, telecom operators are on a constant journey to optimize revenue. Over the past few…
Mahwish IlyasSeptember 15, 2020
The COVID-19 pandemic has had a considerable impact on the global economy. The telecom industry is no exception as it faces key strategic challenges whilst continuing to deliver infrastructure and…
Sania AmirAugust 10, 2020
Today, telecom operators sell their products and services via a range of touchpoints. These include call centers, retail outlets, franchises, distributors, or street resellers as well as through self-service websites.…
Mahwish IlyasJune 30, 2020
Digital voucher distributors are positioned between end-users and telecom operators. Success is dependent on optimizing sales and adding value for both the telecom operator and the agent interacting with the…
Mahwish IlyasMay 15, 2020
Globally, the telecom industry remains the backbone of any emergency response effort and is responsible for maintaining uninterrupted communications between individuals, corporations, and countries. The ongoing impact of the COVID-19…
Sania AmirMay 15, 2020
One of the critical success factors for modern telecom operators is the ability to maximize short term revenue while taking into account longer-term strategic objectives. Optimizing digital voucher distribution is…
Mahwish IlyasMay 15, 2020
How the COVID-19 crisis has affected telecom operators How is the telecom sector responding to the current situation? As the global community works to limit the impacts of the…
Mahwish IlyasMay 13, 2020
Challenge This case study covers a state-owned telecom operator in East Africa with 46 million subscribers. It is part of one of the fastest-growing economies with a lot of…
Mahwish IlyasApril 28, 2020
The power of digital distribution As the mobile industry continues to mature, telecom operators need to stay competitive in the digital value distribution space and optimize their go to…
Mahwish IlyasApril 27, 2020
Challenge The telecom operator in this case study is part of one of the largest telecom groups in Africa. Challenges of falling sales and productivity started to impact the…
Mahwish IlyasApril 21, 2020
The mobile industry continues to benefit from rapid technological innovations. These innovations drive growth and continue to transform our lives. Technological innovations in the mobile industry Millennials continue to drive…
Sania AmirApril 21, 2020
At Seamless Distribution Systems (SDS), we understand the complexities of the telecom industry in the age of digital transformation and the challenges that affect the profitability and growth of telecom…
Mahwish IlyasNovember 26, 2018
In the early 2000s, the growth of the mobile industry stimulated operators to devise a mechanism for easy machine-to-machine communications to perform tasks that require a device to query the…
Mahwish IlyasSeptember 19, 2018
With the advent of digitalization, telecom operators started to transform the way they do business. Embracing the changes, they adopted different technologies to bring about financial innovation, changed their business…
Mahwish IlyasJuly 3, 2018
Telecom Operators face immense competition worldwide, making it difficult for them to retain existing customers. For this purpose, they have to keep a close check on the market trends and…
Mahwish IlyasMay 30, 2018
The advent of digital transformation not only brought about a change in the technological world, it also changed the lives of the people, how they lived, worked and interacted with…
Mahwish IlyasApril 30, 2018
These channels provide a means for the product to travel from the producer to the distributors to the stores where, finally, the resellers sell them to the end-user (subscribers of…
Mahwish IlyasApril 26, 2018
Globalization, Connectivity, Digitization and Global Economic Reforms have brought about unprecedented changes to the world. The continuous shifts in digital technology have changed the way individuals, groups and organizations behave…
Mahwish IlyasMarch 2, 2018
An omni-channel user experience is largely about meeting the customers at eye-level and accompanying them in real-time at all touch points. In today’s technology driven era, a well-connected business approach…
Mahwish IlyasFebruary 19, 2018
Digital strategies and technologies have profoundly changed how businesses and individuals work, buy and live. These technologies offer new ways to connect, collaborate, conduct business and bridge the gaps between…
Mahwish IlyasFebruary 9, 2018