Professional Services

SDS has superior portfolio of professional services enabling end-to-end operational and support services for clients across 4 continents. Our comprehensive service portfolio covers varying needs of each customer, through three major categories: Service Delivery, Global Network Operations Center (GNOC) and Consultancy and Training.

  • Seamless administration and end-to-end operational efficiency of networks, systems and infrastructure
  • Monitoring and evaluation with industry best recognized tools and techniques
  • From back-end software delivery to the provisioning of user journey training

Service Delivery

enhances customer value chain to achieve optimal desired outcomes through planning, execution, delivery and management of a service as per agreed customer requirements.

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Global Network Operations Center

performs incident management to handle all unexpected operational events with the primary goal of minimizing disruption or impact on business operations, to ensure the best possible levels of service quality and availability.

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Consultancy and Training

are practical and hands-on services that help companies understand and learn system processes. Additionally, SDS provides consultancy and reports to optimize the output of processes, software or hardware.

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Key Resources

Sales force optimization product delivery

Product Brochure: Sales Force Optimization

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Sales Force Optimization (SFO) is a comprehensive supply chain management solution that facilitates real-time visibility and drives sales process efficiency. It enables the user to…
Woman buying at store using mobile financial services, financial transactions

Product Brochure: Mobile Financial Services

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Mobile Financial Services (MFS) provide a convenient means to conduct financial transactions, without the worry of the type of mobile device or level of financial…
Campaign Management System login screen

Product Brochure: Campaign Management System

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With a simple graphical user interface, Campaign Management System is an end-to-end platform that has multiple modules designed to cater to the marketing needs of…
mobile phone, micro credit

Product Brochure: Micro Credit

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Micro Credit is designed to provide emergency airtime stock credit to the resellers and airtime credit to prepaid subscribers when their account balance runs out,…

Blogs

Digital know your customer Man using technology

Digital KYC (Know Your Customer) in telecom space

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Traditionally, the process of KYC (Know Your Customer) is not only time-consuming but also heavy on the pocket of telecom operators, making it highly inefficient.…
telecom business and operational strategies

Telecom industry trends and strategic initiatives for revenue growth in 2021

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In an effort to facilitate the substantial growth of the subscriber base over the past decade, telecom operators are seeking new ways to acquire new…
telecom strategic investments

Telecom strategic investments to drive revenue growth and optimize OPEX

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Telecom operators are striving to build an ecosystem that is customer-centric and serves the objective of consistent and sustainable growth. The main strategy is to…
Mobile apps trend rising

Mobile money – economy’s backbone for financial inclusion

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A woman living in the rural areas of Malawi runs a small general store.  She does not have a formal education, and the financial needs…