Professional Services

SDS has superior portfolio of professional services enabling end-to-end operational and support services for clients across 4 continents. Our comprehensive service portfolio covers varying needs of each customer, through three major categories: Service Delivery, Global Network Operations Center (GNOC) and Consultancy and Training.

  • Seamless administration and end-to-end operational efficiency of networks, systems and infrastructure
  • Monitoring and evaluation with industry best recognized tools and techniques
  • From back-end software delivery to the provisioning of user journey training

Service Delivery

enhances customer value chain to achieve optimal desired outcomes through planning, execution, delivery and management of a service as per agreed customer requirements.

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Global Network Operations Center

performs incident management to handle all unexpected operational events with the primary goal of minimizing disruption or impact on business operations, to ensure the best possible levels of service quality and availability.

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Consultancy and Training

are practical and hands-on services that help companies understand and learn system processes. Additionally, SDS provides consultancy and reports to optimize the output of processes, software or hardware.

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Key Resources

Sales force optimization product delivery

Product Brochure: Sales Force Optimization

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Sales Force Optimization (SFO) is a comprehensive supply chain management solution that facilitates real-time visibility and drives sales process efficiency. It enables the user to…
Woman buying at store using mobile financial services, financial transactions

Product Brochure: Mobile Financial Services

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Mobile Financial Services (MFS) provide a convenient means to conduct financial transactions, without the worry of the type of mobile device or level of financial…
Campaign Management System login screen

Product Brochure: Campaign Management System

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With a simple graphical user interface, Campaign Management System is an end-to-end platform that has multiple modules designed to cater to the marketing needs of…
mobile phone, micro credit

Product Brochure: Micro Credit

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Micro Credit is designed to provide emergency airtime stock credit to the resellers and airtime credit to prepaid subscribers when their account balance runs out,…

Blogs

Customer satisfaction survey results 2021

| Blog, Uncategorized | No Comments
Customer satisfaction survey is a tool widely used by companies across the globe to understand how the product, service, and the entire experience provided by…
Business Intelligence in telecom

Role of business intelligence in telecom space

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Given that the telecom industry capitalizes on the exchange of data and information, telcos have a wealth of data at their disposal that can be…
Sales Force Optimization

Flexibility and modularity of Sales Force Optimization solutions is the next big thing

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In light of the increasing demands of the end customers and the transaction volume, it is of utmost importance for companies operating in the telecom…
Digital know your customer Man using technology

Digital KYC (Know Your Customer) in telecom space

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Traditionally, the process of KYC (Know Your Customer) is not only time-consuming but also heavy on the pocket of telecom operators, making it highly inefficient.…