Professional Services

SDS has superior portfolio of professional services enabling end-to-end operational and support services for clients across 4 continents. Our comprehensive service portfolio covers varying needs of each customer, through three major categories: Service Delivery, Global Network Operations Center (GNOC) and Consultancy and Trainings.

  • Seamless administration and end-to-end operational efficiency of networks, systems and infrastructure
  • Monitoring and evaluation with industry best recognized tools and techniques
  • From back-end software delivery to the provisioning of user journey¬†trainings

Service Delivery

enhances customer value chain to achieve optimal desired outcomes through planning, execution, delivery and management of a service as per agreed customer requirements.

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Global Network Operations Center

performs incident management to handle all unexpected operational events with the primary goal of minimizing disruption or impact on business operations, to ensure the best possible levels of service quality and availability.

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Consultancy and Trainings

are practical and hands-on services that help companies understand and learn system processes. Additionally, SDS provides consultancy and reports to optimize the output of processes, software or hardware.

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Key Resources

Woman buying at store using mobile financial services

Product Brochure: Mobile Financial Services

| Brochure, Financial Services Brochure | No Comments
Mobile Financial Services (MFS) provide a convenient means to conduct financial transactions without the worry of the type of mobile device or level of financial…
Campaign Management System login screen

Product Brochure: Campaign Management System

| Brochure, Promotion and Marketing Brochure | No Comments
With a simple graphical user interface, Campaign Management System is an end-to-end platform that has multiple modules designed to cater to the marketing needs of…
mobile phone

Product Brochure: Micro Credit

| Brochure, Financial Services Brochure | No Comments
Micro Credit is designed to provide emergency airtime stock credit to the resellers and airtime credit to prepaid subscribers when their account balance runs out,…
Group of young people using mobile phones

Product Brochure: Electronic Topup

| Brochure, Digital Distribution Brochure | No Comments
Electronic Topup (eTopup) is the digital and cost-efficient distribution process, enabling service providers to ensure ready availability of any value recharge anytime and anywhere. Trusted…

Blogs

Designed for continuity – Enabling tolerance for downtime and service unavailability

| Blog, Professional Services Blog | No Comments
In the fast-paced technology driven market, businesses in general, and telecom operators in specific have started to focus on ensuring High Availability (HA) of the…
business meeting

How to solve business problems with Managed Operations?

| Blog, Professional Services Blog | No Comments
What is Agile? What does it mean for you and your organisation? In a radically changing world, companies need to become more agile with an…