Professional Services

SDS has superior portfolio of professional services enabling end-to-end operational and support services for clients across 4 continents. Our comprehensive service portfolio covers varying needs of each customer, through three major categories: Service Delivery, Global Network Operations Center (GNOC) and Consultancy and Training.

  • Seamless administration and end-to-end operational efficiency of networks, systems and infrastructure
  • Monitoring and evaluation with industry best recognized tools and techniques
  • From back-end software delivery to the provisioning of user journey training

Service Delivery

enhances customer value chain to achieve optimal desired outcomes through planning, execution, delivery and management of a service as per agreed customer requirements.

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Global Network Operations Center

performs incident management to handle all unexpected operational events with the primary goal of minimizing disruption or impact on business operations, to ensure the best possible levels of service quality and availability.

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Consultancy and Training

are practical and hands-on services that help companies understand and learn system processes. Additionally, SDS provides consultancy and reports to optimize the output of processes, software or hardware.

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Key Resources

Blogs

Key emerging technologies 2023

5 Emerging Technologies For Telecom CIOs to Prepare for in 2023

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Despite spanning across its second year, the coronavirus pandemic has maintained its tight grip on the telecom industry and the challenges it brings continue to test the agility and resilience…
e-vouchers distribution

How to use e-vouchers to digitize your telecom distribution chain

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For the modern executive and senior leader of an MNO, managing and monitoring the lifecycle of electronic vouchers - from voucher generation to distribution - is a topmost priority. Having…
Mobile money profitability at POS

How Seamless enables MNOs to grow Mobile Money profitability at the POS

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With our advanced analytics tool called Smart S&D, we are set out to equip customers with the ability to make data-informed decisions in real-time, based on the information they receive…
Future of telecom industry

Future of telecom industry: 5 trends every CIO should know for 2023

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If you are a Chief Information Officer (CIO) of a major telecom operator, you know that keeping up with the evolving trends of the digital ecosystem of telecoms is pivotal.…