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What is Agile? What does it mean for you and your organisation?

In a radically changing world, companies need to become more agile with an increased focus on flexibility. Being agile means adopting such techniques, processes and strategies on an individual as well as organisational level that you deliver as quickly and reasonably as possible, without any compromise on quality. Agility is imperative and companies that consistently win can anticipate new trends, understand their market opportunities and quickly adapt themselves to implement effective solutions. Adapting to different needs and opportunities of the market becomes increasingly difficult with added cost of infrastructure as well as expert talent.


Why should you consider Managed Operations?

Outsourcing business processes to offshore workforce has proven to help businesses scale, increase profitability and succeed in a competitive market. A new breed of offshoring, “Managed Operations”, now allows companies to reap the benefits without letting go of agility or control.

a) Cost Efficiency with strict Quality Control: 

The primary, most obvious and common reason for companies to opt for Managed Operations is the benefit of cost reduction. The need for businesses to be flexible enough to upscale or downscale operations based on market movements makes it an expensive choice for them to operate everything in-house. Managed Operations drastically cuts costs for them while maintaining high standards of quality that are usually laid out in a tightly defined Service Level Agreement.

“According to a survey by KPMG, 50% of mid-sized companies are seeking better quality of service, control and process improvement through Managed Operations.” Click To Tweet


b) Access to Domain Experts: 

An additional benefit that comes with Managed Operations is that it gives companies access to a large pool of talented individuals who are experts in their respective fields. Finding the right talent when time is of the essence is fairly difficult, however, with managed operations, your talent needs are taken care of. The provider ensures that the domain experts are knowledgeable with the right depth of skills. The client then fine-tunes these skills according to their exact requirements. This presents a huge advantage to the client, saving them time and cost of recruitment. With domain experts running and taking control of your everyday operations, your system is always up and running thus ensuring business continuity.

c) Growth and Scalability: 

Managed Operations provides companies with the ability to scale and grow much faster than they could do alone. They can customise operations based on fluctuating demand, short-term as well as on-going projects. This provides client companies with operational flexibility that allows them to tap into the growth potential easily. On the other hand, if need be, the client can scale down operations without worrying about unused assets or loss of valuable resources.

d) Focused and Dedicated Customer Service:

Customer-focused service that is available 24/7 is another highly valued advantage of Managed Operations. Today, the consumers want exceptional service round the clock, on demand. With Managed Operations, a team of individuals with high expertise level looks after your operations 24/7 and any alert is handled and resolved almost immediately.


Companies nowadays have to make a conscious effort to do things the “smart” way and many times conducting operations in-house isn’t the right approach. Worldwide, managed operations is making firms lean, productive and operationally efficient.

Author Sania Amir

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