For the modern executive and senior leader of an MNO, managing and monitoring the lifecycle of electronic vouchers - from voucher generation to distribution - is a topmost priority. Having…
The digital revolution has not only transformed the telecom business environment but has also reinvented customer interests and needs. Customers today, especially in the telecom environment have become much more…
Telecom operators are striving to build an ecosystem that is customer-centric and serves the objective of consistent and sustainable growth. The main strategy is to further develop core business and…
In the early 2000s, the growth of the mobile industry stimulated operators to devise a mechanism for easy machine-to-machine communications to perform tasks that require a device to query the…
An omni-channel user experience is largely about meeting the customers at eye-level and accompanying them in real-time at all touch points. In today’s technology driven era, a well-connected business approach…
Digital strategies and technologies have profoundly changed how businesses and individuals work, buy and live. These technologies offer new ways to connect, collaborate, conduct business and bridge the gaps between…
Business plans are strategic and comprehensive in nature with the aim to ensure top line growth and efficient operating margins. In telecom sector, the effectiveness of business plans in terms of…
Africa’s largest tech event has made a lasting impression with a record-breaking number of visitors, exhibitors and speakers at AfricaCom this year. Discussions spanning across the three-day conference were centered…
Technology has touched almost every aspect of a business and its touch has drastically improved the landscape of most industries. Whether it is a consumer-centric business or a business catering…
With the fast-paced technological advancement and increasing competition in the industry, telecommunication companies (telecoms) and mobile network operators (MNOs) are looking for ways through which they can improve the quality…
‘Why do I have to share my personal phone number, that stays with me every minute of every day; with a stranger that stands on the cash counter of the…
The telecommunications industry continues to undergo substantial changes due to technological advances. As the end of the decade approaches, 2020 has already presented new challenges as well as vast opportunities…
With over 7.6 billion mobile connections internationally, representing 4.7 billion unique mobile subscribers around the globe (using mobile applications); the need of a fast, reliable and convenient topup of these…
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